MOBIVOX makes it simple to stay connected with friends, family and co-workers Anywhere using Anyphone at the lowest prices around.
You just dial your local MOBIVOX number from your landline or mobile phone and say WHO you want to contact and HOW to contact them – make a call, dictate a message to be sent by SMS or email. You can even call an entire group all at once.
No calling cards and long numbers to remember and No contracts. No need for a computer, special software or complex downloads. With global availability, MOBIVOX means more freedom to share experiences with those you care about no matter where you or they may be.
MOBIVOX gives you freedom:
MOBIVOX helps you save up to 98% on long distance and international calls to landline and mobile phones worldwide, with rates starting at only 1.9 cents per minute for calls to over 40 destinations. Now you can connect to friends and family around the globe from any phone, anywhere, any time. No start-up fees or contracts. Calls to your Skype™ contacts are free.
Click here to find cost for your call
2.2 What are the account activation costs?There are no costs to register or to activate your new account.
2.3 What are the monthly charges?There are no monthly costs for a MOBIVOX account. You purchase MOBIVOX credits as needed.
2.4 Are there any data costs incurred when I use MOBIVOX?There are no wireless data costs to use MOBIVOX.
2.5 Does MOBIVOX usage cost me normal mobile minute usage?Standard airtime rates for your mobile phone calls will apply for outgoing calls made to your local access number. However, if your wireless plan includes free calling to certain phone numbers, be sure to register your local MOBIVOX access number as one of your free calling numbers. This way, you will not incur any local airtime charges when calling your local MOBIVOX access number.
2.6 Will I incur any costs to call your local access number?When you call your local access number, the only cost you will incur will be for minutes of mobile/telephone usage billed by your mobile/telephone operator as per your plan. However, if your wireless plan includes free calling to certain phone numbers, be sure to register your local MOBIVOX access number as one of your free calling numbers. This way, you will not incur any local airtime charges when calling your local MOBIVOX access number.
2.7 Will I incur any costs to call your National access numbers?When you access MOBIVOX via our National access numbers you will incur a surcharge at our National access per minute rates for the inbound leg of the call in addition to the destination charges. National access numbers are an added convenience when there are no local MOBIVOX access numbers.
2.8 Will I incur any costs when placing a call using the "SMS CallBack", "Auto CallBack" or "Web CallBack" service?In these three cases, charges apply for both legs of the call:
This means you will be charged to complete the call to your phone and for the chosen phone of your friend.
2.9 What does it cost to use MOBIVOX's extra features?MOBIVOX's features – including Instant Conferencing, Group Calls, Call Transfer, Send SMS – make connecting with friends and family easier than ever. For conference calls, you will incur long distance charges for each participant at MOBIVOX affordable rates. Transferring calls to another phone will incur charges for the new call leg at MOBIVOX affordable rates. Sending SMS messages by dictating the message incurs charges for transcription and delivery of SMS.
MOBIVOX Reward Minutes are offered as a sign-up bonus to users who initially register with MOBIVOX as well as a reward as users purchase MOBIVOX Credits. MOBIVOX reward minutes qualify for local and international calls from any phone to over 40 destinations worldwide where our rates are at 1.9 cent/minute. The called party does not need to be a MOBIVOX member. If you are calling outside of these areas, MOBIVOX saves you up to 98% on your calls. MOBIVOX tells you when calls are free (i.e. use reward minutes) so there are no surprises.
3.2 How many Reward Minutes do I get for my purchase of MOBIVOX Credits?After the Sign-Up and introductory Reward minutes, you earn MOBIVOX Reward minutes as part of our ongoing customer loyalty program.
For every cumulative purchase of $10 worth of MOBIVOX Credits, we automatically credit your account with 30 MOBIVOX Reward minutes. For example, with a purchase of $20 worth of MOBIVOX Credits, you will get 60 Reward minutes. If you purchase $15 of Credits, you will get the 30 Reward minutes immediately and your next purchase of $15 Credits will earn an additional 60 Reward minutes for a total of 90 Reward minutes for a cumulative purchase of $30 worth of Credits.
3.3 Where can I call using my MOBIVOX Reward Minutes?MOBIVOX reward minutes can be used to call FROM anywhere (any country and from any phone) to any of our 1.9 cent/minute destinations – currently over 40 countries.
3.4 How do I know that a call will be free?No Surprises! We will tell you if a call is free before connecting your call.
3.5 What happens if I have used all of my Reward minutes?We will tell you before you make your call if the call is free. If you are on a call and your reward minutes expire, MOBIVOX Voice Assistant will let you know. If you choose to remain on the call, your conversation can continue seamlessly and MOBIVOX will debit your credits for the remaining portion of your call. If there are no more credits in your account, your call will end.
3.6 Do I have to pay the cost of the call to MOBIVOX access number?As with any other MOBIVOX call you have to pay the mobile/telephone usage billed by your mobile/telephone operator as per your plan.
3.7 Are there any hidden costs?No.
3.8 Do all types of calls qualify for MOBIVOX reward minutes?MOBIVOX calls from any phone to our 1.9 ¢/minute calling destinations qualify for MOBIVOX reward minutes.
"SMS CallBack", "Auto CallBack" and "Web CallBack" also qualify, provided that both the call back number and the number being called are located in one of our 1.9 ¢/minute calling destinations. Note that with Callbacks, you are charged for both segments of the call when the called party answers and for only your segment of the call when the called party does not answer the call.
If you use a National Access Number, you will incur the applicable per minute surcharge (if any) against your MOBIVOX Credits.
3.9 Do my Reward minutes ever expire?Your MOBIVOX Credit and Reward minutes will remain active as long as you have made a call that uses some MOBIVOX Credits in the last 180 days.
No, you do not need a SkypeIn™ number or SkypeOut™ credits to use MOBIVOX. MOBIVOX provides you with free local access numbers in over 40 countries and new numbers are being added every day.
4.2 What version of Skype™ do I need to be running?It does not matter! We support all versions.
4.3 What is the minimum configuration required?As long as you have internet access to set up your account, you can get started anytime!
4.4 What if I did not provide my Skype™ account during my registration?Login to your account with your email and "Personal Identification Number" (PIN) then click on the "My Account" tab, followed by "My Profile" link and then open the "Personal Information" section to add your Skype™ name and password. Please make sure they are the same as in your Skype™ account.
4.5 What if I want to change my Skype™ account?Login into your account with your email and "Personal Identification Number" (PIN) then click on the "My Account" followed by "My Profile" link and then open the "Personal Information" section and change your Skype™ name and password. Please make sure they are the same as in your Skype™ account.
4.6 How can I make sure my Skype™ account changes are imported to my MOBIVOX contact book?To import any changes you have made to your Skype™ contacts, sign out of your Skype™ account, and after at least 12 hours, either call your MOBIVOX application or press the "Skype™ Import" button in the "Address Book" section under the "My Account" tab.
4.7 One of my SkypeOut™ numbers was not imported, what happened?MOBIVOX will not import invalid SkypeOut™ numbers. For example, a SkypeOut™ contact with the following number +15555555555555 will not be imported because the format is too long (In N. America, for example, the number format is +1 followed by 10 digits).
4.8 Why does MOBIVOX need my Skype™ password? Is it secure?MOBIVOX needs to keep your Skype™ password in order to connect to your Skype™ account. Your Skype™ password is kept encrypted in a secure database.
4.9 Do I need to change my Skype™ settings in order for MOBIVOX to work?No, MOBIVOX will work automatically.
Yes. MOBIVOX works with any of the 2.3 billion mobile phones in circulation today. It also works from any landline phone, from any device, anywhere.
You can look up MOBIVOX access numbers for any part of the world under the Access number link in the main menu. For countries where there is more than one "Access Number", there is a drop down pick list of cities.
You can also configure MOBIVOX specific "Access Numbers" into your profile in the "Access Numbers" section under the "My Account" main tab. When configured into your profile, your access numbers are sent to you by email as well as SMS if you have a mobile phone. You can then add these to your mobile address book.
You can also query MOBIVOX by phone for access numbers for a particular country and city. In Voice Command mode say “Access Number” or in dialpad mode press “9”. The selected access numbers are sent via either SMS (if phone is mobile) or email.
If there is no MOBIVOX access number in your city or where you are visiting, you can still access MOBIVOX using a "National Access Number" for your country if there is one. An additional per minute surcharge will apply, but you will still save a bundle compared to any alternative. (see "National Access Numbers" for your country)
Auto CallBack:When the "Auto CallBack" function is activated on your account, you can place a call to any MOBIVOX access number and when you are prompted with the busy signal, hang-up the phone. MOBIVOX Voice Assistant will then call you back to initiate your call.
If MOBIVOX does not recognize your phone number when doing a call back, you will be required to manually enter your phone number. You will then be prompted to hang-up so the call back can be initiated.
To activate the "Auto CallBack" function:
Note: "Auto CallBack" will not work in situations where your telephone number is used in multiple MOBIVOX accounts.
SMS CallBack:Send an SMS to +44 7624 800 300 or +1 514 585 5578. MOBIVOX Voice Assistant will call you back and ask you who you would like to call. You will then have access to all the same features as if you would have called through one of our MOBIVOX access numbers. There is no need to write anything in the body or the subject of the text. However, some providers do not permit you to send empty messages; if this is the case, just write any letter or number in the SMS and send it to the same number. Please check with your carrier to know what the costs are of sending an SMS.
Note: "SMS CallBack" will not work in situations where your telephone number is used in multiple MOBIVOX accounts.
Web CallBack:You can place calls directly from your Contact Book. Login to your account and select the "My Account" tab and then access "Address Book". Once there, simply click on the name of who you want to call and then click on the "Web CallBack" button. You will choose which phone number (or Skype account) for us to call your friend at and then which phone number to call you at. You can also use the "Direct WebCall" tab on the main menu bar.
Login to your account with your email and "Personal Identification Number" (PIN) then click on the "My Profile" link (under "My Account" tab) and change your mobile country and number.
You can have up to four numbers that are recognized when you call MOBIVOX. To add numbers, simply click on the "My Profile" link under "My Account" tab.
Click on "My Account" tab followed by "My Profile" link and then click on "Personal Identification Number" and change.
If you have entered your mobile country code and number properly during the registration process, MOBIVOX should recognize you when you call your MOBIVOX local or "National access number". There are four potential exceptions:
a) When calling your MOBIVOX "Access Number", some telecom carriers (your mobile or home phone company) do not always transmit your number/caller ID perfectly.
b) Your mobile phone might have some settings that keep your number private. Does your number appear on call display phones? If not, check your user manual to change the settings.
c) You might be calling from a mobile or a landline number other than the numbers you entered when setting up your MOBIVOX account.
d) Mobile calls made while roaming (when a subscriber of one wireless service provider uses the facilities of another wireless service provider) sometimes do not carry caller ID.
In these cases, to make a call, you will be required to manually enter a registered phone number and your "Personal Identification Number" (PIN).
You can always use MOBIVOX from ANY telephone. When using it from a phone that is NOT registered in your account, you will be required to manually enter the registered phone number followed by your "Personal Identification Number" (PIN).
Yes, MOBIVOX works without any connection to your pc/computer.
No, MOBIVOX offers other options. Voice recognition or "speaking your commands" is recommended for all fluent English speakers. "Dialing your commands" using your keypad is recommended for non-fluent English speakers or if many of your friends and family have non-English names. Also, don't forget that you can always dial a number at any time. To choose either option as your default interface or to change your preference at anytime, login to your account and click on the "My Profile" section under "My Account" and then select "Service Settings". You can also alternate between the two interfaces by pressing the phones "#" key when in your main menu. For a summary of dial pad commands click here.
'#' key:
'*' key:
For an overview of our features, click here.
MOBIVOX will read out up to nine contacts corresponding to the letters you have entered and ask you to press 1 for the first one, 2 for the second one, etc.
You can also try typing their first name instead of their last name or vice versa or rename one of your contacts if you prefer. You only need to type the letters of the name of the contact until it becomes uniquely identifiable. (e.g. If you have only one Zylber and no other contacts whose first or last name would start with W, X, Y or Z, you can simply type-in Z (dial 9 on your keypad).
To type letters when dialing a phone number, press the Alt key. Type the letter. To type multiple letters during a call, press the Right Shift key + the Alt key. Type letters. To type numbers again, press the Right Shift key.
Note: When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
MOBIVOX offers instant conferencing, group calling, call transfer, send SMS or send Email with voice and more. These free features allow you to spontaneously add friends to your existing conversation, transfer your call to your home from your mobile and not miss a second of your conversation... plus, much more. Click here for more information.
Yes, after your friend has hung up, MOBIVOX Voice Assistant will come back on the line to ask you who you would like to call. Also, if you reach a voicemail system and press the '*' key within the first 4 seconds, you will be brought back to the main menu.
We accept credit card payments using Visa™ and MasterCard™.
Please email us at support@mobivox.com. A dedicated MOBIVOX support member will respond to you in a timely manner.
MOBIVOX offers you a reward bonus for every friend or family member that you invited and that registers on MOBIVOX and purchases MOBIVOX credits. You must send the invitation email from the MOBIVOX website (select "Invite Friends" in "My Account" tab of the website). The emails we send on your behalf have a promotional link. When your friends use that link to sign up and subsequently purchase MOBIVOX credits, we will credit your account with the reward bonus.
Once you have joined MOBIVOX, login to your account and go to the "My Account" tab and click on the "Invite Friends" link.
Hi (name),
I am now a MOBIVOX user which means I can call all over the world at low affordable rates and use interesting features like Group calling, send SMS or email by dictating a message etc. You could also save up to 98% on your international calls or even call people on Skype™ from your mobile phone. Just register online at www.mobivox.com/friend/.
MOBIVOX does not require you to install or download anything. It works with any mobile phone, any carrier and it does not require a data plan. The service also offers for a number of additional mobile services which you will find cool and useful!
Depending on what link your friend clicks first, we will credit the referral bonus to that account. So make sure you're the first one to invite your friends.
The "Create a Contact" command enables you to add the name and number of a contact to your online contact book when away from your computer.
25.2 How do I create a contact?Dial your MOBIVOX access number, and when MOBIVOX Voice Assistant answers, simply say "Create a Contact", or press number 6 from a touchtone phone (if in dialpad mode). You will then be asked to record the name of the contact you would like to add, and enter the telephone number using your telephone's keypad. Please remember to always enter your country code first.
25.3 How do I place a call to a contact I just recorded?When MOBIVOX Voice Assistant asks "Who would like to call", simply say the name of the contact you previously recorded. You must be in "Voice Command" mode for this.
25.4 How do I edit my created contacts?To listen to or edit your created contacts, login to your account at www.mobivox.com/login and click on "My Account" tab followed by "Address Book" link. Newly created contacts will always appear at the top of your contact list. Simply click the "Edit" button that appears next to the contact's telephone number.
Just sign-up at www.mobivox.com. Membership is free and you get a Sign-Up reward bonus that entitles you to free calling to over 40 destinations. Beyond the Sign-Up bonus, you buy and pay for MOBIVOX Credits as you need them.
Please read the "Terms and Conditions of Service" of MOBIVOX service
A "Call Me" button enables you to receive calls from around the world, while keeping your phone number private. To view how it works click here
27.2 Where can a Call Me button be placed?A "Call Me" button can be placed in your email signature, blogs, social network profile, web site and much more. Posting a "Call Me" button is illegal on Ebay and may result in the deletion of your auction
27.3 Can I deactivate my "Call Me" button?Yes, you can deactivate your "Call Me" button by clicking on the "Deactivate" button on the "Call Me" button page. Login here.
27.4 Can I control who calls me?Yes. You control who you want to ring through to your phone. MOBIVOX will ask you if you would like to accept the call before connecting you.
If you reject a call, you will have the option to add that caller to your "Do Not Call" list. In addition, you can restrict the callers in only those who are in your MOBIVOX contacts.
27.5 How much does it cost?Calls received from the "Call Me" button differ from when you call a local access number directly. In this case, charges apply for both legs of the call:
This means you will be charged for the inbound call from our system and for the outbound call to the "Call Me" button initiator, unless it is a free call. (Please see conditions for a free call)
MOBIVOX can help you send text messages (SMS) and emails with just your voice.
28.2 How does the Send Message service work?Say "Send Message", select a contact, select text message (SMS) or email and then record a short message. MOBIVOX converts the message into text and sends it as a text message (SMS) or email to your selected contact. Make sure to enter email addresses for your favorite contacts in the "Address Book" section of "My Accounts" page.
28.3 Who can I send messages to?You can send messages to any mobile phone around the world. If you've entered email addresses for your contacts, you can also send messages to any email address around the world.
28.4 How much does it cost?To view pricing information, click here.
To call your Skype™ buddies from ANY phone, your MOBIVOX account must first be setup with your Skype™ account information in "My Profile". Once this is setup, you can call or check the online status of your Skype™ buddies.
29.1 Call Skype™ BuddySimply dial your MOBIVOX "Access Number" and say the name of your Skype™ buddy, optionally followed by the word Skype™ eg: Jane or Jane Skype (if there is more than one contact for Jane eg: mobile, Skype, home).
29.2 Check which of your Skype™ buddies are OnlineTo see which of your Skype buddies are online, at the main menu level simply say "Who's Online" or dial "3" if you are in Dialpad mode. MOBIVOX Voice assistant will then say the names of each of your buddies who are online. To initiate a call to a buddy, simply press # when the name is being said.
29.3 Check if a Skype Buddy is OnlineTo see if a particular buddy is online, at the main menu level simply say "Presence Jane" or "Is Jane online" to see if Jane is online. The MOBIVOX Voice Assistant will then say if Jane is online. To initiate a call to Jane, simply press # when the name is being said.
Click here for more information.
When on a call, you can add others to create an Instant Conference. Simply press "*" to go to the main menu and say the name of the contact you want to add to the call or dial the number.
Click here for more information.
Your MOBIVOX Credit will expire if you have not made a call that uses some MOBIVOX Credits in the last 180 days.
With the auto refill option on the payment page, you will never run out of MOBIVOX Credits. It is the worry free way to use MOBIVOX.
Whenever your account drops below $5, we will automatically refill your account with the amount you specify. You will receive an email notification of the refill.
iNum from MOBIVOX is a personal, Global Telephone Number for receiving inbound calls from any MOBIVOX country. Callers must first dial a Local or National MOBIVOX Access number followed by your MOBIVOX iNum.
Your MOBIVOX iNum is like your personal "800" number – calls to your iNum are like "collect calls" or "reverse charge" calls. It is a great way for distant family, friends and colleagues who do not need to be MOBIVOX members to stay in touch with you.
Your iNum has a country code of +883 -- the "country code" for planet earth!
883 numbers will provide interoperability between VoIP Service Providers. This means that users of MOBIVOX, Skype, Google Talk, Gizmo etc. can call each other using 883 numbers instead of VoIP usernames (eg: Skype user names). See list of VoIP providers supporting 883.
How does MOBIVOX iNum work?Your MOBIVOX iNum is a “virtual number” for inbound calls. You control which of your "real phones" you want to ring when someone calls your MOBIVOX iNum.
Calls to your iNum will ring your currently active iNum Call Forwarding location. You can periodically change which phone rings eg: your Mobile, home, Office or any other phone. You control your reachability on the MOBIVOX website or via voice commands – callers do not have to know or remember your various phone numbers. And your real phone numbers remain anonymous.
To contact you using your MOBIVOX iNum, non-MOBIVOX members must first dial a Local or National MOBIVOX Access number and then dial your MOBIVOX iNum. Callers need not be MOBIVOX members. You need to advise them of the MOBIVOX local access numbers in their locations.
iNum calls are "reverse charge", collect calls. When you receive an iNum call, MOBIVOX Voice Assistant will tell you who is calling and what the charges will be should you accept the call.
Callers from VoIP networks participating in +883 such as Skype, Jajah etc can dial you directly on your MOBIVOX iNum. See list of VoIP providers supporting 883.
As a MOBIVOX member, you can call your contacts on any VoIP network supporting 883 numbers by dialing your contacts, iNum from ANY phone.
The MOBIVOX contact book now supports the iNum field. You can call your contacts at their iNums by simply calling the MOBIVOX Access number and saying “Call Joe iNum” or manually dialing their iNum.
Does it cost me to get a MOBIVOX iNum?Owning a MOBIVOX iNum is FREE during the Beta period if you have purchased MOBIVOX Credits.
How much do MOBIVOX iNum calls cost?Calls to your MOBIVOX iNum are “collect calls”. Callers do not have to be MOBIVOX members.
When non-MOBIVOX members dial your iNum via MOBIVOX Local Access numbers, you will be charged ONLY for the incoming call leg from MOBIVOX to you. If call is dialed via MOBIVOX National Access numbers where there are applicable surcharges, you will charged for both call legs. You will be advised of applicable charges when you answer the iNum call and the call will only proceed after you accept. If the caller uses a MOBIVOX National access number with additional surcharges, this is included in the cost communicated to you before you accept the call. See iNum rates for your location.
There is NO cost to you to receive iNum calls from other MOBIVOX members.
When making an iNum call to another MOBIVOX member, standard direct call termination charges apply based on where the member answers the call.
What are the benefits of having a MOBIVOX iNum?There are numerous advantages to owning and using a MOBIVOX iNum -- a new kind of phone number for a new kind of world. A world that enables local presence and global relationships wherever you may be.
With a MOBIVOX iNum, you can manage BOTH your reachability AND your anonymity. You can Activate or Deactivate your iNum at anytime and choose where calls are to be delivered. Callers do not need to know where to reach you and they do need to know your real telephone numbers (home, mobile). Callers are announced to you
MOBIVOX iNum also provides the cost-effective convenience of reverse charges for calls received from your distant friends and family or colleagues. Callers DO NOT have to be MOBIVOX customers – they simply dial a MOBIVOX Access Number and then your 8 digit MOBIVOX iNum starting with 11.
How do I manage my MOBIVOX iNum?You can manage your MOBIVOX iNum from either the MOBIVOX website or by voice commands.
You can activate or deactivate your MOBIVOX at any time. When deactivated, you will not receive any iNum calls.
You can change where you want your MOBIVOX iNum calls forwarded.
Manage your MOBIVOX iNum on the website in the “Call Me” section of “My Account”.
For voice commands to manage your MOBIVOX iNum see Voice Commands.
Can I control who calls me?Yes. You control who you want to ring through to your phone. You can limit it to callers who are on your MOBIVOX contact list. In addition, you can create a “Blocked Number List”. When you receive an iNum call, MOBIVOX will announce the name of the caller and ask you if you would like to accept the call before connecting you.
List of VoIP service providers supporting 883Skype, Jajah, ... etc
MOBIVOX iNum costs?Owning a MOBIVOX iNum is FREE during the Beta period if you have purchased MOBIVOX Credits.
How much do MOBIVOX iNum calls cost?Calls to your MOBIVOX iNum are “collect calls”. Callers do not have to be MOBIVOX members.
When non-MOBIVOX members dial your iNum via MOBIVOX Local Access numbers, you will be charged ONLY for the incoming call leg from MOBIVOX to you. If call is dialed via MOBIVOX National Access numbers where there are applicable surcharges, you will charged for both call legs. You will be advised of applicable charges when you answer the iNum call and the call will only proceed after you accept. If the caller uses a MOBIVOX National access number with additional surcharges, this is included in the cost communicated to you before you accept the call. See iNum rates for your location.
There is NO cost to you to receive iNum calls from other MOBIVOX members.
When making an iNum call to another MOBIVOX member, standard direct call termination charges apply based on where the member answers the call.